Delivery Information

At PENTCAI, we prioritize seamless and transparent delivery services to ensure your orders arrive safely and on time. Below are the key details of our shipping policies:

1. Shipping Options & Timeframes

2. Order Processing

• Processing Time: Orders placed before 3:00 PM (GMT+8) are processed within 2-5 days (excluding weekends/holidays).

• Customization Delay: Allow 3-7 extra days for engraved/personalized items.

3. International Shipping Notes

✅ Duties & Taxes:

• Import duties, VAT, or customs fees are the buyer’s responsibility.

• We declare all packages as "Commercial Goods" with accurate HS codes.
  

4. Tracking & Support

• Real-Time Tracking: You’ll receive a tracking link via website personal center or email/SMS once your order ships.

• Lost/Damaged Packages:

  • Report within 30 days of shipment date.

  • We’ll reship or refund after carrier investigation (typically 7-10 days).

5. Returns & Redelivery

• Wrong Address: Contact us within 6 hours of ordering to modify (additional fees may apply).

• Refused Delivery: Return shipping costs deducted from refund.